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Exceptional Communications with Customers

ID : 16712   
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After completing this workshop, participants will be able to understand the relationship between effective communication and quality service; describe the 6-step process for effective communication, what can go wrong, and how to make it go right; practice improving the clarity of their communicated messages; use effective, courteous communication to deliver excellent customer service; select appropriate words and phrases when responding to customers; assess personal active listening skills; identify the habits of poor listeners; and practice excellent listening techniques when gathering customer information and data.

Class Details

1 Sessions
Weekly - Mon

Location
NRV Mall Site

Instructor
Robert Kenney 

CEUs : 0.375

Tuition: 

$125.00


Schedule Information

Date(s) Class Days Times Location Instructor(s) Instructional Method
10/5/2020 - 10/5/2020 Weekly - Mon 8:00 AM - 12:00 PM Christiansburg, NRV Mall Site  Map, Room: 142 Robert Kenney  Lecture