|Frequently Asked Questions
1.) How do I find what courses are available?
2.) How do I register for a course?
3.) What type of information is required for my profile?
4.) What if I forgot my password?
5.) How do I update my profile or change my password?
6.) How do I know if there is space available in the class?
7.) When does registration begin?
8.) What if someone else (a third party) is paying for my class?
9.) How will I know if I get into a class?
10.) How do I access my Ed2Go class?
11.) Can a class be cancelled because of low enrollment?
12.) What happens in case of inclement/severe weather?
13.) What if I cannot attend a course as planned?
14.) Can I enroll with assistance?
15.) What is your refund policy?
How do I find what courses are available?
You may browse or search for offerings such as courses or events without having to sign in. Click on Courses on the menu bar to the left and browse by subject area listed under each category. By default all course offerings display. Click on the catalog "Online Courses" if you are only interested in training offered online. Click on "Dublin" if you are only interested in training offered on campus. Click on "Mall Site" if you are only interested in training offered at the Mall Site. You may also want to search offerings by title, instructor, or dates by clicking on "Search Criteria" on the menu bar to the left. Full course description, teacher biographies, directions, and other pertinent course information can be accessed by clicking on the course title links.
How do I register for a course?
Sign in: If you are new to our site and would like to register for an offering, you will need to create a profile. Creating a profile will provide you with your own personal, password-protected account. Having an account will allow you to register online and track your course selections. You can also print your transcript and class completion certificates.
Click on "Sign in" on the left menu bar and follow the prompts.
Select one or many courses: Browse through the offerings and click on the "Add to Cart" button to add them to your shopping cart list. You may choose additional classes or if you are ready, click the "Checkout" button on the shopping cart list (on right side of screen).
Checkout and Pay: At the checkout screen, you must read and agree to the refund policy before you click the "Continue Checkout" button to complete your registration. Payment is made through our secure electronic payment site with your credit card (Visa, MasterCard, American Express).
Confirmation: Once your payment is processed, you can print your receipt and course confirmation. You will receive an email confirmation within 24 hours. Your confirmation includes details about the class.
To register by mail for a non-credit class, complete the registration form, enclose your payment, and return to NRCC’s Office of Workforce Development at least five days prior to the first class meeting. Registrations are processed on a first come, first served basis upon receipt of payment. Please make check or money order payable to New River Community College.
Use your Visa, MasterCard or American Express to register by calling (540) 674-3681 or toll-free (866) 462-6722, ext. 3681. Registrations are processed on a first come, first served basis upon receipt of payment.
What type of information is required for my profile?
Fields marked with a red asterisk are required information. In order to provide consistency, we require you to use your email address as your Username. If you do not have an email address, please call our office at 540-674-3681 and a staff member will assist you with creating a profile. The demographic information is optional, and is used by NRCC strictly for planning and statistical purposes.
Social Security numbers and birthdates are requested in connection with university system reporting requirements and accountability reports, including performance and accountability measures for workforce development and workforce training programs. Disclosure of social security numbers is optional and not required.
You will receive your Username and Password in two separate emails.
After you have created a student profile (and on subsequent visits when you sign in), you will notice additional menu options that will allow you to edit your profile, check your current registrations, and view your transactions.
What if I forgot my password?
You may reset your profile password if you know your Username and the email address you have on record for your profile. If you do not know this information, please contact our registration staff at 540-674-3681 Monday-Friday between 8:00am-5:00pm.
How do I update my profile or change my password?
You may edit or update your student profile at any time. After signing in, access the link on the left menu bar entitled "My Profile" to change any information. Click "Edit" at the top of the page. You may then edit any of your profile fields, including password. When you are finished with your edits, scroll to the bottom of the page and click "Submit".
If you have any issues, please call our office at 540-674-3681, Monday-Friday between 8:00am-5:00pm.
How do I know if there is space available in the class?
If a class is already filled, there will be a "Waiting List" button rather than an "Add to Cart" button to the right of the class listing. If you choose to be put on the waiting list and an opening becomes available, a staff member from NRCC will contact you. If you register for a different offering date, you can be transferred.
When does registration begin?
As soon as a course is published online or in print, you may register. Registration for continuing education courses is an ongoing process as new courses are beginning all the time. At any given time, there will be a number of classes for which you can register - and in many cases up to the day before the class starts. Many of our classes are popular and fill quickly, so the sooner you register, the better.
What if someone else (a third party) is paying for my class?
We do accept third party payment. The third party (usually a workforce center or employer) should fax (540-674-3634) or email (WFDTraining@nr.edu) an authorization on letterhead. The authorization should include your name, address, phone number and email address. It should also specify what training is being authorized. Only employers and businesses may use the third party privilege. Individuals are not qualified third parties. NOTE: When you register with third party payment, you are not guaranteed a class reservation until authorization is received.
How will I know if I get into a class?
If you register yourself online, you will be able to see whether there is still space available in a class. Once you complete the necessary payment information, you are registered. You will receive an email confirmation within 24 hours. If you register by mail or call in, you will receive confirmation after we process your registration.
How do I access my Ed2Go class?
New classes begin the third Wednesday of each month. To start your training, sign in using the same Username and Password as when you registered for the class. Click on your Dashboard link and select the "current registrations" tab. Locate your class and click on the active "Go To Class" link. This link will not be active until the class begins.
Can a class be cancelled because of low enrollment?
If we have to cancel a class due to low enrollment, we will notify you as soon as possible before the class is scheduled to begin. You will be given an option of receiving a voucher to be used towards a future class of your choice or a full refund of your tuition.
What happens in case of inclement/severe weather?
Announcements regarding closings are broadcast on local radio and television stations. You can also check our college's website at www.nr.edu or sign up for text message alerts. We will make every effort to reschedule such classes.
What if I cannot attend a course as planned?
If you need to withdraw from a class and notify us at least three business days before the class starts, you will receive your choice of an electronic voucher towards a future class or a full refund. There are no refunds or transfers allowed if you notify us less than three business days before the class starts or if you choose not to attend your class.
Can I enroll with assistance?
Yes, you may call 540-674-3681, Monday-Thursday 8:00am-5:00pm, for assistance with registration.
What is your refund policy?
Participants must withdraw from a class at least three business days before that class is scheduled to begin to receive a full refund. No refunds will be provided after this time. Refund requests must be made in writing by mail, fax, or email. If you have any questions regarding this policy, please call our office at 540-674-3613.