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Making Upset Customers Happy

ID : 13557   
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Language: English

Short Description: No matter how hard a customer service worker tries, some customers will not be satisfied. It only takes one unsatisfied person to shatter a perfectly good day at work for everyone and to steer many more prospective customers away from you. Unhappy customers have their reasons for being discontent, but it’s the customer service workers job to figure out how to make them happy. They can do this by learning to resolve complaints and by working to win-back their business. This course discusses how to make upset customers happy. It is designed for a general business audience.

Instructor Description: This class is an independent-study course.  Students will have all the resources needed to successfully complete the course within the online material.  A student helpdesk is available for technical support during the course enrollment.

Internet Access:
Broadband or high-speed internet access is required. Broadband includes DSL, cable, and wireless connections.

1 GB RAM minimum recommended

Windows XP, Vista or 7

Mac computers:
Mac OS X 10 or higher
MUST have Microsoft Window Operating Systems over Bootcamp (Bootcamp is a free download from Apple''s website)

Google Chrome is the best browser for this course
Cookies MUST be enabled
Pop-ups MUST be allowed (Pop-up Blocker disabled)
Kindle Reader App is needed for many courses (No special equipment needed. This can be downloaded onto your computer.)
Adobe PDF Reader
Adobe Flash Player
Adobe Acrobat Reader, Apple Quicktime, Windows Media Player, &/or Real Player
PowerPoint Viewer (Use this if you don''t have PowerPoint)

Class Details

Online 24/7

NA - Online

Start Date:upon registration



Schedule Information

Date(s) Class Days Times Location Instructor(s)
Online 24/7 N/A - Online