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The Power of Influence: How to Manage Resistance to Make a Difference

ID : 11686   
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Are you familiar with the phrase, “It’s not what you say, but how you say it” that can make all the difference when trying to influence someone?  No two people are alike and, therefore, no one influence message will influence everyone.  Whether or not you have formal authority in the eyes of your customers or coworkers to make things happen, this workshop addresses how to deal with resistance from others in the face of your requests or requirements and how to use powerful communication to win over coworkers’ and customers’ opinions.

Class Details

1 Sessions
Weekly - Wed

NRV Mall Site

Robert Kenney 

CEUs : 0.4



Schedule Information

Date(s) Class Days Times Location Instructor(s) Instructional Method
10/17/2018 - 10/17/2018 Weekly - Wed 1:00 PM - 5:00 PM Christiansburg, NRV Mall Site  Map, Room: 148 Robert Kenney  Lecture