: The Medical Administrative Assistant Program prepares learners to succeed in the fast?growing healthcare industry by building essential administrative, clerical, and financial skills needed in medical offices and healthcare settings. Offered through accredited school partners, this program covers medical terminology, ethics and law, patient communication, billing and coding basics, medical records management, and practice finances to support efficient, compliant healthcare operations.
: Though this program is a self-paced program it is supported by an educational mentor. Educational mentors are subject matter experts who have years of experience in their field as well as the necessary educational training and credentials to work as an expert. The mentor is available to answer any questions a learner may have including questions on course content, course material, certifications, and even industry questions. Mentors also monitor the progress of learners to ensure training retention and program advancement. In eLearning, motivation is a key tool to success. Because of this, mentors provide encouraging comments, feedback, and coaching to motivate learners throughout the duration of the program to support completion and success!
: Upon completion, learners will be eligible to sit for the National Healthcareer Association (NHA) Certified Medical Administrative Assistant (CMAA) exam.
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Lesson 1
Module 1: Professional and Career Responsibilities
Introduces the healthcare system, the role of the medical administrative assistant, professionalism, career pathways, certification, and healthcare delivery models.
Module 2: Ethics, Law, and Communication
Covers medical ethics, legal responsibilities, HIPAA compliance, confidentiality, liability, and effective professional communication.
Module 3: Reception and Telephone Procedures
Focuses on front?office operations, patient intake, office safety, emergency preparedness, and telephone policies and techniques.
Module 4: Appointment Scheduling and Filing Systems
Explores scheduling methods, appointment management, paper and electronic filing systems, and records retention.
Module 5: Medical, Drug, and Prescription Records
Addresses medical record systems, documentation standards, auditing records, drug laws, and prescription management.
Module 6: Written and Electronic Communication
Develops skills in business correspondence, medical transcription, electronic communication, and office mail management.
Module 7: Banking and Revenue Cycle Management
Introduces patient billing, insurance payments, banking procedures, credit and collection laws, and financial transactions.
Module 8: Bookkeeping and Medical Coding
Covers patient accounts, accounts receivable, procedure and diagnostic coding, ICD?10?CM, and coding guidelines.
Module 9: Health Insurance Systems and Office Responsibilities
Examines insurance plans, third?party payers, claims processing, employer responsibilities, and office operations.
Module 10: Financial Management and Career Preparation
Focuses on practice financial management, payroll, productivity analysis, computerized systems, and employment readiness.
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