: EnglishShort Description
: How customer service workers dress and behave often says more to the customer then the words these workers actually use. Sensing people’s needs through nonverbal communication is important because valuable information can be gained about a customer’s state of mind by paying attention to what you see and hear. Customer service workers who learn how to present themselves in a positive, professional light are much more likely to successfully meet the customer’s needs, which can result in exceptional customer service. This course discusses how dress, manners, and nonverbal communications impact the customer service experience. It is intended for a general business audience.Instructor Description
: This class is an independent-study course. Students will have all the resources needed to successfully complete the course within the online material. A student helpdesk is available for technical support during the course enrollment.
Broadband or high-speed internet access is required. Broadband includes DSL, cable, and wireless connections.
1 GB RAM minimum recommended
Windows XP, Vista or 7
Mac OS X 10 or higher
MUST have Microsoft Window Operating Systems over Bootcamp (Bootcamp is a free download from Apple''s website)
Google Chrome is the best browser for this course
Cookies MUST be enabled
Pop-ups MUST be allowed (Pop-up Blocker disabled)
Kindle Reader App is needed for many courses (No special equipment needed. This can be downloaded onto your computer.)
Adobe PDF Reader
Adobe Flash Player
Adobe Acrobat Reader, Apple Quicktime, Windows Media Player, &/or Real Player
PowerPoint Viewer (Use this if you don''t have PowerPoint)